FAQs

Questions you might ask yourself before buying

What payment methods do you accept?

I accept PayPal Bank or Bank Wire Transfer The order will be processed when I receive the money in my account, it usually takes 2 days to be credited.

Shipping cost

The shipping cost (as well as customs taxes or import fees, if any) is:
– Barcelona €3 (or pick-up free at my studio)
– Spain: €5
– Europe, Canada and United States €15
– Rest of the world €25

I'm in Barcelona, ¿can I pick it up?

If you are in Barcelona you can pick-up your order at my studio, and by the way visit it, it is very nice 😉

How long does it take to arrive?

Depending on the destination city and the COVID measures, shipping can take between 3 and 15 days. I will give you a code so you can track your order online.

I would like to gift an artwork to somebody else

Excelent idea! You can choose a different shipping address than the billing address and add a personalized message in the “Order notes” field, or contact me if you want to send a gift card.

Can you send me more detailed photos?

Yes, of course! Write to me at hola@anapatitu.com and I will send you as many details as you need.

Return Policy

From the time you receive your original artwork, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund. Repackage the artwork using the original packaging materials. You will have to pay the shipping costs. Upon verifying that the piece is in optimal condition, I will refund the amount minus the shipping costs. Please, contact me asap to know how to do it.

Do you need more assistance? Write me: hola@anapatitu.com